By Benjamin Mwibo.
Uganda through the office of the Inspectorate General of Government (IG) yesterday October 12, 2023 joined the rest of the World to celebrate the International Ombudsman Day, calling upon government bodies to step up for quality service delivery.
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The inspectorate claims that another issue that impacts worker productivity and consequently the public is the never-ending disagreements among workers in the various Ministries, Departments, and Agencies (MDAs).
The head of government business, Robinah Nabbanja, urged all the government bodies to stand up for the provision of high-quality services to Ugandans, while officiating the event at Mestil Hotel in Kampala.
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The event was held under the theme: “Raising Citizen’s Awareness of the Ombudsman Role for Better Service Delivery”.
“Increasing access and quality service delivery is one of the strategic interventions for the National Resistance Movement (NRM) government in the third development national plan, therefore we call upon Government institutions to work towards quality service that Ugandans need,’’ she noted.
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She noted that the Constitution of the Republic of Uganda mandates the IG to carry out three key tasks, including monitoring service delivery, enforcing leadership conduct, and combating corruption through investigations.
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She pleaded with every Ugandan to help IG in its mission to expose corruption.
Nabbanja emphasized that all public servants and political leaders at various levels need to know that their role is to serve the interests of the people.
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An ombudsman is an government officer who deals with complaints of administrative injustice and maladministration from the public. Their functions include ensuring accountability, investigating and resolving complaints, and addressing systemic issues.
During the event, the Inspector General of Government (IGG), Beti Kamya, also launched the IG Ombudsman procedure that will guide people on how to file their complaints and modality of communication.
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“Today we have launched the Ombuds manual. It is a book that details policies and guidelines on how to go about accessing Ombudsman services of the IG, like where to forward complaints. The purpose is intended at ensuring quality service delivery by government institutions because taxpayers are entitled to quality service as a right and not a favor, she added.
The IG, according to Kamya, is very concerned about the bad service provided by government institutions, but those who are oppressed can now contact the IGG’s office at any time to ask for assistance because the office is authorized to step in under the Ombudsman Act.
She urged all Ugandans to support the IGG office by reporting civil officials who abuse the office.
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“I therefore mobilize the whole country to say no to poor service,” Kamya noted.
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